google business listing customer service

You can use this as an opportunity to provide useful answers to help promote your business. Questions and answers - consumers can ask questions about your business on Google.Messaging - some accounts may including an option for customers to message your business on GBP.You can search for the attribute that you want to add, or scroll through all the available options for your business. Attributes - attributes allow you to add extra information about your business and/or premises.Appointment URL - if you have a booking page on your website or use a third party app or website for appointments, you can add a URL to send visitors directly to this link.A maximum of 20 services areas (such as suburbs) can be listed. Services area - you can update the locations your services in this option.Services - in this section, you can describe each of your service offerings (for example: Xero setup, BAS lodgement and payroll management in a bookkeeper’s listing).Products - you can list products with product categories, descriptions, pricing and images.Categories - aside from your main category, you can add additional (secondary) categories to help further describe what your business offers.You can also use the ‘special hours’ option to note days when your normal hours don’t apply, such as public holidays. Hours - completing your business hours (found under the info tab) will allow Google to show whether you are open or closed in real time when someone conducts a search.Some of the areas that may be relevant for your business include:

Work your way through all the tabs shown on the left of your profile as the more complete your listing is, the higher chance of it returning search results for your business. Once your listing is verified, you need to log in to your dashboard and complete your profile in full. Step three: complete and optimise your listing Once you receive the five digit code, log in and enter it into the code field. Until your business is verified, you won’t be able to finish your listing and access features such as responding to customer reviews. Do not change any details on your listing while waiting to verify it. If you have waited more than three weeks for your postcard, you should log into GBP to request another postcard or complete this form to notify Google of the issue, as the verification code on the postcard is only valid for 30 days. Be aware that postcards can take a significant time to arrive as they are sent internationally, and they can only be sent to physical addresses (not post office boxes). You’ll be sent a postcard containing a five-digit code that you enter into your listing to complete it.

Sign into your account at /business, choose ‘verify’ and select the mail verification option.

get a free website based on your details (this is an automatically generated ‘Google sites’ website)įinally, you can ‘Finish and manage your listing’ (selecting ‘yes’ to receiving updates and notifications).

If you don’t have a website or a URL for your business, such as a Facebook page, you can select from two options: Then, add your contact details such as your phone number (use the same number as on your website and other online listings) and website address. You will still be able to add the areas that you service, for example: Midland, WA Australia.

If you deliver your services directly to customers (for example, you are a mobile mechanic or a home-based business) select ‘no’.

Your business must have a physical (street) address to use this option.

If you have a location such as an office or shop, select ‘yes’, add your address and a Google Maps listing will be created.

Next, you will be asked if you wish to add a location that customers can visit. You may have to choose the closest fit as the categories are limited and may not exactly represent your business. Type your business name exactly as you want it to appear in the ‘business name’ field, then choose the category that best suits your business.

Google business listing customer service